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biancalina
Level 2
April 28, 2026
Solved

When adding new users - no email received

  • April 28, 2026
  • 1 reply
  • 23 views

Hi, does anybody have the same issue, when adding new users to Workfront, they are supposed to receive an email to activate their account, but they don’t - I have verified with multiple new users. Is there something extra I need to set-up ?

Only after adding the users and going to the Send Update to User - the user will receive a message.

thanks,

Bianca

    Best answer by ninoskuflic

    We had the same issue and I have observed that the notification is being sent when a user is added through Admin Console. Can you try adding the user there? 

    You should then get a notification similar to this:

     

    1 reply

    ninoskuflic
    ninoskuflic
    Level 4
    April 28, 2026

    Hi, the message should be sent via Admin Console if added there. How are you adding the users? Via Admin Console or direclty through Workfront? 

    If this solved your issue, please mark it as solved so others can find the solution faster.
    B
    biancalinaAuthor
    Level 2
    April 28, 2026

    Hi ​@ninoskuflic Directly in Workfront. I have checked also the Admin Console and I don’t have any option there to send a message to the user.

    ninoskuflic
    ninoskuflicAccepted solution
    Level 4
    April 28, 2026

    We had the same issue and I have observed that the notification is being sent when a user is added through Admin Console. Can you try adding the user there? 

    You should then get a notification similar to this:

     

    If this solved your issue, please mark it as solved so others can find the solution faster.
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