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alexandrag46001
July 21, 2021
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WF Not Loading, White Screens

  • July 21, 2021
  • 2 replies
  • 1031 views

Some Requestors aren't able to access WF. After logging in, they only see a white/empty web browser screen. Clearing cache/cookies, restarting computer, incognito window -- nothing gets the system to load. Anyone else experience this?

Support ticket opened -- but curious if this is widespread.

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    Best answer by RandyRoberts

    We saw this behavior in Chrome browsers that were not updated. Some of them were 2 years old. Once they updated, it worked again. You may want to check on that.

    2 replies

    kynabaker16
    Adobe Employee
    kynabaker16Adobe Employee
    Adobe Employee
    July 21, 2021

    Hi Alexandra,

    I just checked https://status.workfront.com/ and it looks like the system overall is operational, but please do update if you find out something specific from support!

    Kyna

    RandyRoberts
    Community Advisor
    RandyRobertsCommunity AdvisorAccepted solution
    Community Advisor
    July 21, 2021

    We saw this behavior in Chrome browsers that were not updated. Some of them were 2 years old. Once they updated, it worked again. You may want to check on that.

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