WF issues??

Hi folks, For those of you for whom Updates are a critical component of your workflow, as a workaround (but perhaps even a permanent solution) to these intermittent page not rendering situations, I invite you to consider checking out @Narayan Raum 's "https://ddh.my.workfront.com/report/public/view?publicToken=x6u1T7zd_sTDk9QtM1J5LR62kPduYYzfp7FjXZP-vQ4WCm7__q8LOiFLYKkiTJU_yzTrmQX7uw3CeFA5phlN3aM2G77j_tcP&endcap" WFPro Catalog , and in particular, the WFPro Notes package, which you "https://www.youtube.com/watch?v=JqIEE2o6v5M&feature=youtu.be&t=1887" see in action here , and "https://www.atappstore.com/App/wfpro-notes/Default.aspx" deploy to your domain from here . Regards, Doug Doug Den Hoed - AtAppStore

Hey Kyna - some of our issues were just momentary and then fixed themselves - such as reports not loading. We also had some users report that they couldn't edit tasks, but that was fixed with the cache clearing and we are no longer getting reports of this as an issue. Do you still want tickets on these? Sarah Nau

We had experienced this yesterday and submitted a ticket immediately. They suggested clearing the cache and restarting Chrome then reboot the computer. I have hundreds of users who would not possibly do these "tricks". And it didn't work for me anyway, clearing the cache. or restarting Chrome. The updates page will load but after a few seconds 5-10 seconds wait. That's not efficient! Nor asking hundreds of users to reboot. I'm asking for our reps to escalate. Polly Co

Hi Sarah, We do want you to continue to submit tickets because our development team wants to continue to watch this and see how things are happening for you so they can make a good resolution. Thank you, Kyna

How do you submit a ticket? I'll would be happy to open one. Our team is also experiencing this issue. Our team was only given the phone number to call if there is an issue.... Lindsey Greenlee Desert Financial

Hi Lindsey, Only the authorized support contact for your account can submit a ticket through our site. But you can call in and they will help you get that figured out if you don't know who that is for your account. Thanks, Kyna

We're still experiencing this issue today and it is effecting more users than it did yesterday. Parker Cantu

Hello all, Thank you for letting us know and continuing to report this so we can work toward a resolution. We have a Workfront Support Engineer, @Adam Millet who will be helping us here in the Community by jumping in occasionally to help give perspective on where a support case would work or not, and even help troubleshoot on occasion. Adam - can you give us the latest here? Thank you all again! Kyna

I can also say that we HAD the issue yesterday. It first manifested for me in the New Experience. Then I had a Work License user had an issue in Classic, and then finally I had a non-paid license user complain about not being able to access updates. I cleared my cache/history fully and it worked. The same for my Work License user. My non-paid license user got no resolution. I suspect, though, that it's an issue on his end. However, I have no way of verifying at this point (he's in one of our other offices across the state). The issue has not recurred for me...thankfully. Brandon Hamm Bravo Group