Webinar | System Admin Essentials: Successful End User Adoption (Nov 16, 2022) | Community
Skip to main content
KristinFarwell
Adobe Employee
KristinFarwellAdobe Employee
Adobe Employee
November 7, 2022

Webinar | System Admin Essentials: Successful End User Adoption (Nov 16, 2022)

  • November 7, 2022
  • 2 replies
  • 2643 views

Successful end-user adoption starts with the WHY.

Being an Adobe Workfront System Administrator is more than just understanding the software and implementing features. System Admins carry the responsibility for communicating a clear connection with end users for WHY their organization is using Workfront – AND, what’s in it for them.

In this on-demand webinar, originally broadcast on November 16, 2022, Cynthia Boon (@cynthiaboon) and Leslie Spier (@lesliespier), Customer Success Managers (and former customers!) with Workfront, joined Karlton Harrison (@karlton_harrison), VP, Data Platform Engineer from Truist. Between them, they have YEARS of experience in this area, and they covered:

  • Tips for documenting and communicating adoption expectations
  • How to identify the reasons for poor end-user adoption
  • Examples of great communications
  • Training best practices
  • Real-world learnings from Truist on their experience with onboarding new users
  • Creating systems for scaling your instance
  • And more

You can view the recording here and a copy of the slides is attached. Have questions for our speakers? Tag them in a comment below. 

 

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

    2 replies

    NicholeVargas
    Adobe Employee
    NicholeVargasAdobe Employee
    Adobe Employee
    November 16, 2022
    Follow-up Ask the Expert / Office Hours Session!
    Thank you to all who attended this morning's fantastic webinar! If your question was not answered, or you missed it altogether and have questions around driving user adoption, the presenters, Cynthia Boon (Workfront), Leslie Spier (Workfront), and Karlton Harrison (Truist) will be co-hosting a follow-up Ask the Expert / open office hours session on Thursday, December 1 from 9-10am MT. 
    REGISTER HERE.
     
    This event is also published under the Events page, found via Learn > Events (along with a handful of upcoming workshops) so feel free to check that page out as well. 
     
    Hope to see you there!
      K
      Adobe Employee
      Karlton_HarrisonAdobe Employee
      Adobe Employee
      November 19, 2022

      Hello Adobe Workfront Users!

      I wanted to answer a question asked during the webinar:

      What is the License Recovery part?

       

      License recovery is the process of reclaiming licenses that are not being used due to lack of activity and/or purpose. Most Workfront instances are allotted a number of licenses and to ensure efficient usage you want to keep a close eye on how the paid licenses are used. For example someone has not logged into your Workfront instance for 60, 90 days might be a good candidate to reduce their paid license to review. In addition, say a teammate left the company you would recover that license and give it to someone else or hold it for a new prospective group. This helps with adoption because you know how many licenses you have available when talking with prospective user groups. Furthermore, leadership is more supportive when the dollars saved from recovery are tracked over time. As an admin you are saving your company money and also better positioning your company to buy additional licenses when absolutely necessary, not due to mismanagement of license count. I showed part of the report used to automate the messaging to the user and recovering the license.

       

      I plan to further explain this and how to setup a support model in the upcoming

      Ask the Expert / open office hours session on Thursday, December 1 from 9-10am MT. 
      REGISTER HERE.
        Doug_Den_Hoed_AtAppStore
        Community Advisor
        Doug_Den_Hoed_AtAppStoreCommunity Advisor
        Community Advisor
        November 19, 2022

         

        Thanks for your excellent presentation @karlton_harrison,

         

        You've been so generous with sharing your knowledge, I'd like to reciprocate by saving you some time and helping out with this one.

         

        Between now and your Dec 1, 2022 presentation, I am pleased to invite you and anyone else interested to deploy the WFPro License Recovery Package for FREE. Within minutes, any (non-SSO) SysAdmin can have a fully functional dashboard with which to track unused licenses, alert end users that they are recovering those licenses, and monitor the number of spare Plan and Worker licenses, all from right within their own Workfront domain, as per the screenshot below.

         

        I invite you to watch this video for the deployment instructions, and look forward to your upcoming presentation!

         

        Regards,

        Doug

         

         

        cc: @kristinfarwell, @nicholevargas, @jon_chen  and note to self  at @doug_den_hoed__atappstore 

         

          Terms & ConditionsAccessibility statement

          Loading footer...