Ways to Track Capacity and Resourcing through Issues/Requests

Question

Hi everyone,I’m hoping there are some creative ideas out there that can help with better tracking capacity for one of our teams that only receive work through requests. We are tracking actual hours on these requests but planned hours are not included currently (and the team doesn’t want to track them at this time).   I have reports showing the amount of requests coming in to each person, amount completed, and actual hours reports but our leadership is hoping to see additional reporting for capacity and who is doing what. The planner and workload balancer cannot be used since these users only receive issues/requests and not tasks along with no planned hours. Any ideas to provide some additional reporting in our current state or are we stuck since we don’t use tasks or planned hours?

ninoskuflic · Answer

Hi ​@megand2, you are not completely stuck, but you cannot get true capacity planning without planned effort or available capacity data.You can maybe get the following metrics which might help:“User A completed 35 requests requiring 120 actual hours” or“User Bhas 25 open requests aging >14 days”This can then give them an overview of where a disballance is happening. This is the only thing that comes to my mind at the moment while users are only working with requests. I do hope this helps even a little bit!😁

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