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JackieCo
March 31, 2025
Solved

Video Proofs Pixelated

  • March 31, 2025
  • 2 replies
  • 325 views

Hi, has anyone recently had issues with video proofs being pixelated? 

Best answer by JackieCo

The response I received from support is below:

I immediately pulled up the details that you provided to me and from what I can see this is an issue of display scaling more than anything and there isn't going to be much that we can do to change how that is displayed because it is also going to change between different resolutions of monitors.

 

For example, in your screenshot 67% displays perfectly and 100% is displaying a bit of edge-tearing normal for upscaling an image.

Whereas on my screen if I go to 67% I get edge-tearing because of down-scaling the image, and 100% looks perfect for me. If I go to 150% then I get the scale that you display in your 100% screenshot, because I use a much larger monitor.

2 replies

M
Adobe Employee
monicacardosoAdobe Employee
Adobe Employee
April 10, 2025

Hi @jackieco, 

 

Thank you for your question! I personally haven't seen this recently and I've looked through our support tickets. Are you still seeing this behavior? 

 

I would recommend submitting a ticket to our support team, if you haven't already. Be sure to include recent examples and links to the affected items so that we can take a look. 

 

- Monica

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    August 29, 2025

    @jackieco Just checking in. Were you able to resolve your issue? We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could benefit the community. Thanks again for being part of the conversation!

    Kautuk Sahni
    J
    JackieCoAuthorAccepted solution
    September 17, 2025

    The response I received from support is below:

    I immediately pulled up the details that you provided to me and from what I can see this is an issue of display scaling more than anything and there isn't going to be much that we can do to change how that is displayed because it is also going to change between different resolutions of monitors.

     

    For example, in your screenshot 67% displays perfectly and 100% is displaying a bit of edge-tearing normal for upscaling an image.

    Whereas on my screen if I go to 67% I get edge-tearing because of down-scaling the image, and 100% looks perfect for me. If I go to 150% then I get the scale that you display in your 100% screenshot, because I use a much larger monitor.

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