User Removed From Proof, Still Shows in Reporting | Community
Skip to main content
Mikaela-Newell
Mikaela-Newell
Level 3
May 15, 2025
Solved

User Removed From Proof, Still Shows in Reporting

  • May 15, 2025
  • 3 replies
  • 578 views

Hi all!

I just built a Proof Approvals report that lists every potential proof decision within a few specific programs (groupings are Approver Role > Approver Name > Document Version Decision). I noticed that under one approver's name, there was a pending approval for a proof he had been removed from a few months ago... I've had similar issues on another report as well.

Is there a way to fully remove an approver so they don't show up in reporting?

Thanks in advance!

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Lyndsy-Denk

I ran into not the same problem, but I wonder if the solution (for now) is similar. In my case, I was trying to close a ton of proofs with outstanding decisions (either by forcing decisions or demoting proof roles to a non-decision level). Some proofs weren't dropping off my list. When I queried support about it, they ran a script, which worked to clear the proofs with decisions. However, as I continue my clean-up, proofs are still getting stuck. Eventually I plan to submit another ticket to run the script again. Needless to say, I'm looking forward to the new approvals that @daniel_clarke mentioned.

3 replies

Daniel_Clarke
Community Advisor
Daniel_ClarkeCommunity Advisor
Community Advisor
May 15, 2025

Hey @mikaela-newell have you jumped into the Proofing interface directly to confirm they are removed there as well? The connection there is not always 100% today (until we get into the new approvals at EOY!)

Mikaela-Newell
Mikaela-NewellAuthor
Level 3
May 15, 2025

Hi @daniel_clarke! Yes, there's history of two people going from "Reviewer & Approver" to "Reviewer" — their decision in my report is "-". Another person was removed entirely and still is marked as "Pending".

Ideally, the report would only pull people who currently have a Decision-maker role on the proof.

skyehansen
Community Advisor and Adobe Champion
skyehansenCommunity Advisor and Adobe Champion
May 17, 2025

I noticed the same thing (even if users delete an approver, they show up in certain reports). I was fortunate that I could work around this because our particular use case allows me to create a filter that filters out user X (a very specific user who is getting deleted) as long as someone else in their team is assigned.

 

For your scenario the only thing I can think of is that (1) whoever is deleting his line in a proof workflow, also needs to set it to read only (or some other permission) before they delete that line, or (2) something I often think about is whether or not I can just convert over to using document approvals (they are not quite ready in terms of reporting and functionality, otherwise I would jump in a heartbeat.

Lyndsy-Denk
Community Advisor
Lyndsy-DenkCommunity AdvisorAccepted solution
Community Advisor
May 19, 2025

I ran into not the same problem, but I wonder if the solution (for now) is similar. In my case, I was trying to close a ton of proofs with outstanding decisions (either by forcing decisions or demoting proof roles to a non-decision level). Some proofs weren't dropping off my list. When I queried support about it, they ran a script, which worked to clear the proofs with decisions. However, as I continue my clean-up, proofs are still getting stuck. Eventually I plan to submit another ticket to run the script again. Needless to say, I'm looking forward to the new approvals that @daniel_clarke mentioned.

Terms & ConditionsAccessibility statement

Loading footer...