User FTE needs to be Flexible
Description - Allow the FTE number to be flexible on the user to allow for businesses that have peaks in valleys in work to adjust throughout the year.
Why is this feature important to you - Our team works in a very fast paced environment and we need to be able to have the FTE number be flexible. We usually have a baseline FTE set for our teams for the valley's in the system, but when we hit peak work seasons, we ramp up the FTE to be a higher number. Being able to have multiple FTE numbers on a user for a certain period of time would allow for much better reporting. We have found a way in WF to get this to work current state through a project to track our teams peaks and valleys, but the workload balancer does not account for the change in availability of user when we switch from valleys to peaks which leads to confusion when assigning work.
How would you like the feature to work - Allow a user to have multiple FTE's set on their account. Allow fields that are time bound for when those FTE's will be used to account for peaks and valleys. Once this is added, the workload balancer needs to be revised to allow this change to accurately reflect the capacity hours of a user when switching from peaks and valleys.
Current Behaviour - We only have 1 FTE number available on a user.