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KaitlynGr2
Level 2
April 22, 2024
Solved

Unregistered User

  • April 22, 2024
  • 1 reply
  • 1932 views

I had a new user who tried our Workfront link and was denied access. The user was unable to request access. I tried to manually add the user to adobe console and it said that the user was already in the system. Turns out the Workfront product was not assigned. I assigned it, but now the user in Workfront has an Unregistered notification next to their name. I can't seem to find any documentation on what this is and what it means. Does anyone know and know how to fix this? 

 

Thank you,

Kaitie Gratto

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Best answer by lgaertner

Hello KaitlynGr,

 

I am quite sure, that this Unregistered tag will remain until the user tries to login to Workfront for the first time.

As soon as an unregistered user enters the email address in the login screen, he / she will be asked for a 6 digit verification code which is sent via mail. By entering this code the account is generated and the Unregistered tag in Workfront should disappear.

 

 

Regards

Lars

1 reply

lgaertner
lgaertnerAccepted solution
Level 9
April 22, 2024

Hello KaitlynGr,

 

I am quite sure, that this Unregistered tag will remain until the user tries to login to Workfront for the first time.

As soon as an unregistered user enters the email address in the login screen, he / she will be asked for a 6 digit verification code which is sent via mail. By entering this code the account is generated and the Unregistered tag in Workfront should disappear.

 

 

Regards

Lars

    K
    KaitlynGr2Author
    Level 2
    April 22, 2024

    Thank you so much! This did the trick! 

     

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