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YvonneWo
January 7, 2025
Solved

Timeline tasks error message

  • January 7, 2025
  • 2 replies
  • 621 views

Hey guys,

 

I've been experiencing an issue with all of my projects. Every time I clicked on the timeline tasks, an error message pops up saying WF is working on the issue and to try to refresh the browser. I've refreshed, cleared out my cookies, tried incognito mode, and restarted my computer - nothing worked. This happened yesterday and it's still happening now. 

 

Otherwise, everything else works like updates, issues, working on templates, seeing project details etc. Anyone else experience this issue?

 

Thank you!

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Best answer by KellieGardner

I would try resetting your user preferences. Sometimes that helps when the clear cache doesn't.  Reset a User's Preferences | Adobe Workfront

2 replies

Madalyn_Destafney
Community Advisor
Madalyn_DestafneyCommunity Advisor
Community Advisor
January 7, 2025

You're right that usually doing those things resolves this or usually it resolves itself after a few refreshes. I'd submit a support ticket on this one since you're still getting the error after 24hrs.

If this helped you, please mark correct to help others : )
KellieGardner
Community Advisor
KellieGardnerCommunity AdvisorAccepted solution
Community Advisor
January 7, 2025

I would try resetting your user preferences. Sometimes that helps when the clear cache doesn't.  Reset a User's Preferences | Adobe Workfront

    RandyRoberts
    Community Advisor
    RandyRobertsCommunity Advisor
    Community Advisor
    January 7, 2025

    To expand on Kellie's answer; sometimes when you create a filter, view or grouping (FVG) that triggers an error, you'll need to reset the user so the offending FVG isn't remembered as the user's default. Then you can go to the Setup area and find and delete the offending FVG.

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