Team notifications for Routing Rules not working | Community

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Team notifications for Routing Rules not working

Forum|Forum|11 months ago
March 4, 2025
1 reply
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I have made a Team of two people to get notified when anyone makes a Requests. I put the Team in the Routing Rules in the Request Queue. The Team members are not getting notifications when a Request is put in. I have checked their settings and the correct notification is on instant.

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Best answer by Sven-iX

Hi @emilyd4009802

you'll have to refresh the page, and in Queue Details set the default route to use the routing you set up.

Community Advisor

Accepted solution

Community Advisor

Hi @emilyd4009802

you'll have to refresh the page, and in Queue Details set the default route to use the routing you set up.

emilyd4009802Author

Level 2

Oh, my gosh! Yes, thank you! I completely forgot about that part.