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A
A_EN
Level 4
November 21, 2022
Question

Task Actual Start Date

  • November 21, 2022
  • 2 replies
  • 1111 views

How is the actual task start date triggered in Workfront?

The actual start in the columns indicates 9/8/22, but when we check the update on the task, it actually started on 9/21/2022.


e update on the 

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2 replies

Rafal_Bainie
Community Advisor
Rafal_BainieCommunity Advisor
Community Advisor
November 21, 2022

Check your general task settings in setup area. Not sure if our settings are default, but that's what I expect, when users sets task/issue to INP, Actual start time is being recorded.

 

A
A_ENAuthor
Level 4
November 21, 2022

Yes same settings - weird though showing different dates in Columns compare to task updates

Rafal_Bainie
Community Advisor
Rafal_BainieCommunity Advisor
Community Advisor
November 21, 2022

🙂 not exactly the same, if this is unlocked, than potentially can be modified on group level.

One other thing that comes to mind, depending on layout template settings, if Actual Start Date is visible for users, than they can go in to Details tab and update this manually...
- user goes in and updates the status

- user than goes and udpates the actual start date

    imgrund
    Adobe Employee
    imgrundAdobe Employee
    Adobe Employee
    November 21, 2022

    Hi - there are two reasons I can think of where the actual start date is different from when the status changed to In Progress.

    1 - Actual Hours have been logged to the task. Not sure if you all do timesheets, but I'd check the Task Details and see if there are an Actual Hours attached to the task.

    2 - The fields for Actual Start and Actual Completion can be manually changed.  Unfortunately, the system doesn't audit those fields by default, so for this one it would be hard to know. I would however go to Setup -> Interface -> Update Feed and adding Actual Start Date and Actual Completion Date to the feed so you know who triggered or changed the Actual Dates.  (And feel free to audit any important fields. There is a 300 field limit for your instance, but the more you audit, the more you can see in the update stream or report on via Journal Entry object)

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