STOP GIVING OUR PEOPLE SURVEYS IN THE TOOL. | Adobe Higher Education
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JohnJOSullivan
JohnJOSullivan
Level 5
February 16, 2023

STOP GIVING OUR PEOPLE SURVEYS IN THE TOOL.

  • February 16, 2023
  • 1 resposta
  • 2319 Visualizações



STOP THIS ALREADY. 

 

We have asked twice for surveys to be disabled from our instance. We were told that they would be deactivated. Our people have been hit with two new surveys this week.

 

For the claim that these things can't be removed...that's bull. We pay a lot of money to use Workfront. These surveys do nothing for system improvements and end up confusing many of our users.

 

If you need feedback on the platform, you have a community of knowledgeable administrators who know this platform inside and out. Asking some guy who uses Workfront a few times a month to make requests? You don't need that feedback.

 

Stop this. Stop this immediately. None of us want this. None of us like this. The software is NOT free. Stop.

 

</rant>

    Este tópico foi fechado para respostas.

    1 Resposta

    RandyRoberts
    Community Advisor
    RandyRobertsCommunity Advisor
    Community Advisor
    February 16, 2023

    Just disable Pendo.io via a firewall or a redirect in your hosts files or your local DNS. Or you can send a request to your success manager or ASE and they will disable it for you. I guess Adobe doesn't have a problem spamming their customers, either that or Workfront is actually "nagware".

     

    You could also instruct your users to give it a big fat Zero and mark everything as "Very Dissatisfied".

      JohnJOSullivan
      JohnJOSullivanAutor
      Level 5
      February 16, 2023

      We've asked our CSM and ASE to remove the **bleep** surveys from Workfront--twice. I'm almost sick of giving the "twice-yearly saying of The Riot Act" when users report this to us. 

       

      One would imagine saying "Please disable all surveys from Workfront" twice would be enough. But it's not. 

      jon_chen
      Community Manager
      jon_chenCommunity Manager
      Community Manager
      February 17, 2023

      Hello @johnjosullivan I understand that it is frustrating to have to ask multiple times to get those surveys disabled, especially if you oversee multiple Workfront instances. As unnecessary as it may seem, these surveys provide invaluable feedback to our Product teams and help them make key roadmap decisions. 

       

      I went ahead and disabled this survey from all known accounts associated with your company. If you're still receiving these surveys down the line, please don't hesitate to reach out.

       

      For anyone who comes across this thread and would like to opt out of feedback panels, please send me a private message or comment in the thread below (be sure to tag me @jon_chen) and I'll get that disabled for your environment ASAP. 

       

      EDIT: Please note that opting out means our product team will no longer receive data on how Adobe Workfront is being utilized by your users and will prevent them from receiving non-survey tooltips in other areas of the solution.

      Hope this helps and let me know if you have any follow-up requests or questions. 

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