Standardize Email Notification Subject Lines to Lead with Ticket Subject

Idea Summary

Update Workfront email notification subject line formatting so the ticket subject appears first, followed by the notification type or status.

Problem

Users rely on email subject lines to scan, filter, and sort notifications. Currently, Workfront places notification actions first, which creates inconsistent subject lines and makes sorting ineffective.

Current examples:

• Request Submitted: Subject

• Comment on Subject

• Subject is Ready to Start

Because the ticket subject is not consistently positioned, users cannot easily group or prioritize notifications related to the same work item.

Proposed Solution

Standardize all Workfront email notification subject lines using a consistent structure:

[Ticket Subject] – [Notification Type/Status]

Examples:

• Subject – Request Submitted

• Subject – New Comment

• Subject – Ready to Start

Benefits

• Improves email sorting, filtering, and scanning

• Creates consistent notification patterns

• Reduces user friction managing high email volumes

• Aligns with common ticketing and project management notification standards

Impact

• Increased productivity for users managing multiple requests

• Faster identification of related work items

• Better usability without changing core workflows