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KatherineLa
Community Advisor
KatherineLaCommunity Advisor
Community Advisor
July 26, 2023
Solved

Sandbox Refresh - Unable to Schedule

  • July 26, 2023
  • 1 reply
  • 1149 views

In this case, the phone Support person was able to help me figure out the issue, but it's so tiny-weird that I figured I'd come document it here for the next person to run into it.

 

I wanted to schedule a refresh of my sandbox environment yesterday, expecting it to run overnight. However, when I brought up the calendar menu and selected the date 7/25/2023 as my refresh date, the 'Schedule Refresh' button became inoperable. I could click on it, but nothing happened and no error messages occurred. 

 

I called in for help and we figured out that if you select the current date, Workfront assumes you want midnight of that exact date - ie the time that has already passed. Since Workfront has yet to install the Tardis time-travel feature, the UI silently stops you from scheduling the refresh for an 'invalid' date.

 

So if I wanted a refresh to run overnight tonight (7/26/23), then I would have to select 7/27/23 from the calendar picker to get my expected behavior. 

 

Why the UI allows you to pick a date that will never be valid, or doesn't at least pop-up a helpful error, is a mystery for another day.

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    Best answer by NicholeVargas

    @katherinela Just to follow up on this, a new bullet has been added to the article, The Adobe Workfront Custom Refresh Sandbox environment, saying that "The scheduled refresh occurs at 12:00 AM on the given date, based on the timezone of the user that submitted the request" to help clarify things. 

    1 reply

    NicholeVargas
    Adobe Employee
    NicholeVargasAdobe Employee
    Adobe Employee
    August 2, 2023

    @katherinela I think this is a great callout and something that should be noted in the documentation around custom refresh sandboxes. I will submit a request to the Workfront Documentation Team to get this article updated and make it more clear that the refresh happens at midnight. 

    NicholeVargas
    Adobe Employee
    NicholeVargasAdobe EmployeeAccepted solution
    Adobe Employee
    August 8, 2023

    @katherinela Just to follow up on this, a new bullet has been added to the article, The Adobe Workfront Custom Refresh Sandbox environment, saying that "The scheduled refresh occurs at 12:00 AM on the given date, based on the timezone of the user that submitted the request" to help clarify things. 

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