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SophiaFu
July 17, 2024
Question

Routing Rules based on Form Response

  • July 17, 2024
  • 1 reply
  • 448 views

Hello! I want to route requests to a specific user based on whether the requestor chooses option A or B from a new field on a Custom Form. Is this possible?

 

If not, what is the workaround for getting requests rooted based on the form response?

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1 reply

skyehansen
Community Advisor and Adobe Champion
skyehansenCommunity Advisor and Adobe Champion
July 17, 2024

this isn't possible, and the workaround would be either to use Fusion to do it, or to do it outside the form, as a queue topic with the desired routing.

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