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November 1, 2022
Question

Require fields before closing Issue

  • November 1, 2022
  • 0 replies
  • 402 views

For a current project, we are capturing Helpdesk workload. I've created a report/dashboard (see image) to provide an overview of all incoming requests where some fields e.g., status, assignments allow for in-line editing. Yet, I would like to restrict/disable that users are allowed to change the status of an issue to "Closed" in cases where some other issue info fields are missing. To be specific: The attached custom form and the hours logged are required to be provided/filled by the user before they can label an issue as "Complete". 

Is there any way to accomplish this?

Many thanks! 

Pien

 

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