Hi everyone, I was wondering if anybody could advise how the 'Requested By' field is populated under the Issue Stakeholders section of the Overview in an Issue/Request. The field is appearing as N/A, but I can't seem to find where it links to. Thank you!
Did you get a resolution to this? I'm experiencing the same issue...
this ended up being the name of the person who assigned the request [to someone else]. I first tried to assign it to myself and it didn't populate (n/a).
Routing rules count -- if you submit a request that routes to a team, your name shows up as "requested by".
This isn't particularly useful information and it appears to only record the first person (I tried to assign a request to someone else after someone had assigned it to me, and it kept the other person's name)
If it is confusing to your users maybe you should just remove it from the layout template.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.