Skip to main content
C
CT64839242323
Level 2
April 4, 2024
Question

Request Queue

  • April 4, 2024
  • 1 reply
  • 456 views

Hi all! 

I am currently remodeling our help & support queue for end users. I wanted to see what others in the community were doing with theirs. We currently have a 'changes to the system (enhancements)' dropdown and a 'troubleshooting' dropdown. Looking to see if anyone had sucess in what the way they were doing it. 
Thank you in advance!!

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Richard_Carlson
Community Advisor
Richard_CarlsonCommunity Advisor
Community Advisor
April 9, 2024

We have a "Workfront" queue with 3 queue topics:

  1. Feature Request
  2. Help Desk
  3. System Access

In practice, people don't really use #2, they reach out to me directly but #1 and #3 are used frequently.

There will be a different custom form visible for the 3 choices and we will capture information about the request.

Terms & ConditionsAccessibility statement

Loading footer...