'Relate Ticket' Functionality | Community
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August 3, 2023
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'Relate Ticket' Functionality

  • August 3, 2023
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We would like to be able to relate multiple tickets to each other without the caveat of one resolving the other, much like JIRA functionality. Current Workfront functionality is Task -> Task Details -> Task Relationships -> This Resolves (hyperlink to resolving ticket). This works, but sometimes tickets don't need to resolve each other. There are many scenarios where another task may house a similar issue that we want to relate for tracking/posterity's sake, but we don't have a good way of doing that at the moment.