Proof uploads fail constantly with mp4s | Community
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JasonMa15
August 7, 2024
Question

Proof uploads fail constantly with mp4s

  • August 7, 2024
  • 1 reply
  • 429 views

 I can't upload anything. The progress bar will start for a few seconds and then fails. Then maybe a few more seconds. Then one second, etc. Does not matter what the file size is. I have to try each file 10, 20, 30 times before I'll get lucky and it'll upload all the way.

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1 reply

skyehansen
Community Advisor and Adobe Champion
skyehansenCommunity Advisor and Adobe Champion
August 8, 2024

I would have your system admin or ASC (approved support contact) submit a case to Workfront's Support. Some troubleshooting steps you can take as well, are to clear your cache and cookies, or try a different browser. As a final resort, you can also reset your user profile (this probably won't help anything but it's sometimes worth a try)

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