Projects for Groups vs Team

Question

My company has Request/Issue Queue's set up for users to request services from different areas. Currently our Queue's are set up by Department. My issue is where two people from different Departments actually work together on a certain type of request, but both people are in different request queue's. Meaning they do not have access to each other's request queue. What is the best way for them to work together on this "request" and both departments can see the task(s) in reporting and also, both of them would need to see any open tasks assigned to them on their home page.

monicacardoso · Accepted Answer

Hi @paulab02,

Thank you for your question! The easiest way to achieve this would be:

1) Create a shared project that users from both departments have access to

2) Use routing rules to direct the request type that requires collaboration into this shared project

3) Assign the request (or resulting tasks) to both users as needed

This way, the original request queues would require minimal modifications, while both users would have access to the resulting request. The departments could see these requests too, providing that the new project is shared with them.

- Monica

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