Popup ads? | Adobe Higher Education
Skip to main content
S
SkyeHa
Level 10
January 31, 2020
質問

Popup ads?

  • January 31, 2020
  • 44 の返信
  • 7134 ビュー
is anyone else getting these popup messages when they get in their workfront instance? Are they just going out to admin level license holders or to all users? -skye
このトピックへの返信は締め切られました。

44 の返信

前の返信を表示
RandyRoberts
Community Advisor
RandyRobertsCommunity Advisor
Community Advisor
October 12, 2021

I am encouraging everyone to give it a zero score. Maybe if they see only negative scores, they'll stop this nonsense.

kynabaker16
Adobe Employee
kynabaker16Adobe Employee
Adobe Employee
October 12, 2021

Hello everyone,

Thanks to all of you for sharing your feedback here. I’ve gathered some information about surveys inside of Workfront and wanted to share some insight with you as well as the best way to submit your feedback for your account.

Why does Workfront do surveys?

  • Gathering feedback from all users of an application is an important tool to guide the direction of the product.
  • The survey referenced in this thread is currently set to be seen only twice a year by the same user and will go away after one click. To make the survey go away you can close the survey or answer just the first question. It will only pop up again in that same time period if it’s not dismissed or closed by clicking on one of the two areas in the screenshot below.

  • The survey is random and evenly distributed throughout a 6-month period, and the same user should not get surveyed twice within that period. If this is not the case, please let us know.

Sharing In-App Survey Feedback

  • You can request that your account or specific license levels, do not get served the Workfront surveys through the following process:
    • Submit a support ticket. In the ticket, include what you’d like changed with regards to surveys in your instance of Workfront. For example, what license level should be excluded.
    • The support team will then kick off an internal process to work on updating things for your account.

As always, customer feedback is central to the decisions made by all of Adobe. Thank you for sharing your concerns and your feedback. Please take advantage of the feedback route I’ve shared above at your convenience.

Sincerely,

Kyna

KatherineLa
Community Advisor
KatherineLaCommunity Advisor
Community Advisor
October 12, 2021

For those having the same knee-jerk response I just had, please let's collectively resist the urge to shoot the messenger on this one. Thank you @Kyna Baker - inactive‚ for giving us each a solution for our orgs, I've filed a support ticket just now - case # 00281227.

When you have a chance to share feedback you received on this post with your team, please share that the appropriate number of times to interrupt our workflow with unsolicited advertising in any six month period is 0. I have also definitely seen that survey 5-6 times myself since these discussions started, despite clicking to both dismiss and once answering the survey completely. That suggests whatever tracking mechanism is being used can be reset by user actions, so the time-gating won't work as expected.

Katherine

kynabaker16
Adobe Employee
kynabaker16Adobe Employee
Adobe Employee
October 12, 2021

Thank you, Katherine! I will pass that along for sure. That is definitely not the intended behavior, so I am sure the team will be glad to hear.

jerflo
Adobe Employee
jerfloAdobe Employee
Adobe Employee
October 14, 2021

Hi all, based on your collective input it is clear that there are a couple of things that we within Product need to dive deeper into with you. As a result, I'll be reaching out to a few of you to discuss further and to arrive at the best decision. Thanks for providing your input on this matter.

Christina_Jarosz
Christina_Jarosz
Level 9
October 15, 2021
Thank you Jeremy for taking the time out to listen to the concerns over the pop-up ads. It was great hearing more about the background for some of these, and I appreciate that you are taking suggestions for alternatives back to the powers-that-be.
契約条件Accessibility statement

Loading footer...