Level 10

Question

Popup ads?

Forum|Forum|6 years ago
January 31, 2020
44 replies
7134 views

is anyone else getting these popup messages when they get in their workfront instance? Are they just going out to admin level license holders or to all users? -skye

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SkyeHaAuthor

Level 10

Good question Christina, and I think you can still choose to pursue the break/fix option in addition to upvoting (these aren't mutually exclusive solutions). From my side, my Idea just shows my preferred method of working things out. 1) I've had a few occasions over the years to observe that today's break/fix ticket is tomorrow's working-as-intended function. I'd like to see this permanently fixed. 2) The solution I'm proposing is intended to sidestep that whole philosophical discussion and any potential future direction changes--for example, Nick just posted asking about whether he could personalize pop ups for his users. I don't care if anyone ever determines whether this is bad practice or best practice--Workfront has approx 4000(?) customers, of which a dozen of us have commented on the practice. If you just give me something to switch it off, the Workfront folks are free to make whatever decision they wish. 3) (Also I just assigned 8 tasks to my account team; they hear from me plenty and this isn't something I care to add to their workload.) -skye

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BobSl

Level 3

Thanks Skye I've voted for this.. Regards Bob

KatherineLa

Community Advisor

Logged in today to search for a way to turn this nonsense off, and found this thread. A year later (now June 2021) and the practice continues. @Kyna Baker - inactive‚ @Jordan Jones - Inactive‚ Please pass on feedback to the appropriate people that this is unprofessional, intrusive and obnoxious - particularly when it's repetitive and seems to be timed to occur exactly when I'm in the middle of live demos.

We pay for this software. Advertising inside of it is not acceptable. If you want my feedback, send an email survey - do not interrupt me in the middle of working on something in the production environment.

Katherine

kynabaker16

Adobe Employee

Hi Katherine,

I'll take a look and see what I can find out about what's going on for sure.

Thank you for letting us know!

Kyna

K

KevinQu1

Level 10

@Kyna Baker - inactive‚, I'm with @Katherine Stibley‚, this really needs to stop.

Workfront is not some free iPhone app paid for by ad views.

Adobe's marketing team is already harassing us daily by email, we don't need in-app surveys and ads.

RandyRoberts

Community Advisor

I have Adobe's emails filtered to my SPAM folder. It was just too much noise. I've never seen an ad popup in Workfront, I would make some serious noise if I did.

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KevinQu1

Level 10

THIS.

My goodness they cause alot of signal-to-noise issues with all their emails unrelated to Workfront. You'd think they'd never heard of targeted emails.

Christina_Jarosz

Level 9

Kevin ‚Äì that will definitely get their attention. Interesting enough, this is the response I received from their Director of Corporate Sales when I complained in June 2019. It looks like you have to OPT OUT intentionally to get them to stop. Good Morning Christina, I was able to speak with one of our Tier 1 managers in support around this issue. This actually has to do with the NPS survey and score. His suggestion was to put a ticket in to support and they should be able to disable it for you. Christina

Christina_Jarosz

Level 9

@Kyna Baker - inactive‚ @Jeremy Flores‚ this is still happening. What can we do to have this disabled by license type?

I really don't want our partners to be prompted for surveys when they are already fighting using the system.

KatherineLa

Community Advisor

For us, I've put all future plans for customer use of Workfront on permanent hiatus until this is resolved. Spamming my internal users with pop-up ads is bad enough, but I absolutely will not risk a customer being upset by it. At this point I won't even demo it as something coming in the future. This is not freeware from a sketchy BBS, it is enterprise software and this behavior is downright embarrassing.

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KevinQu1

Level 10

After having a ticket open about this for a long time, it was closed at the end of August with no resolution I am aware of:

"This was closed out as the internal request to disable surveys has been submitted to the team over the surveys."

RandyRoberts

Community Advisor

Looks like everyone who works at Workfront is too embarrassed to post an answer, as they should be.

Christina_Jarosz

Level 9

@Randy Roberts‚ I don't think that's a very fair assessment. The community forum isn't the primary place to deal with customer feedback. I've been very impressed the way some WF team members have directly addressed problems in posts once they've gathered information to do so.

Honestly? I think this is a programming thing that just keeps popping up or resetting. I don't think they're doing it maliciously, but I want them to identify the issue and eliminate it. Or, solicit feedback via email to the admins instead of in this manner.

kynabaker16

Adobe Employee

Hi Christina and everyone,

I'm trying to figure out the right process for you guys to give this specific type of feedback to be able to make sure you get an answer and that we can solve for this and make sure that the surveys are going to the right people at the right time. Thank you so much for always coming to the community and sharing your thoughts. I'll update as soon as I can.

Kyna

RandyRoberts

Community Advisor

This seems to have worked.

Here's a screenshot from a few minutes ago. Really? 😡

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KAM30

Level 3

As someone who is trying to drive adoption and change management, these marketing ads reinforces the end-users negativity about having to do something new and different. It causes me additional communication to explain what it is all about - which is hard to be positive when you are negative about the ads as well and have no control over it. Shame on your marketing department.

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