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Jaxelle
Level 4
July 31, 2023
Solved

Notifications triggered from where?

  • July 31, 2023
  • 1 reply
  • 1542 views

Which part of a project linked to a request triggers email notifications?

 

I've updated the routing rule in the project and submitted a test request but it didn't change the group that was notified.

 

Is it from the 'people' or somewhere else too?

 

Thanks!

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Best answer by Madalyn_Destafney

Routing rules don't necessarily send notifications, but depending on the settings in the routing rule, if the user has certain notifications turned on, they will get those notifications.

The routing rule can do any or all of these three things:

  • assign the request to a particular user
  • assign the request to a team
  • place the request in a particular project (the one used to submit the request or a completely different project)

Any notifications resulting from any of those options are based on the notifications that each individual user has turned on

  • assigned to a user - notification: I'm assigned to an issue
  • assigned to a team - notification: My team gets a new work request
  • request placed in a project - notification: An issue is added to a project I'm on OR An issue is added to project I own (if the user is the project owner) OR An issue is added to a project I sponsor (if the user is the project sponsor)

@jaxelle based on your post and other comments, it does sound like these people probably have the email notification on for 'an issue is added to a project I'm on' and they can turn them off.

1 reply

NicholeVargas
Adobe Employee
NicholeVargasAdobe Employee
Adobe Employee
July 31, 2023

@jaxelle Can you provide some more detail as to what the email notification says so that we can determine how it is being triggered? 

Also, when a user receives an email notification from Workfront, they can click on "stop emails of this type" in the email footer. When that link is clicked, a user is taken to their personal notification preferences and is shown which notification has been turned off.

J
JaxelleAuthor
Level 4
August 1, 2023

Apologies - I've accidently marked this as resolved.

 

The notification emails are being triggered to everyone in the team/group when a request is raised. Please see screenshot attached.

 

The group has 100+ people in it so it's not as easy to ask them all to turn this email off so I was hoping to create a separate team & group so only the people relevant need to receive these notifications but I can't work out where in the project triggers the people who receive the email?

 

The routing rule changed didn't work. 

 

Hope I'm making sense.

 

Thank you!

 

 

NicholeVargas
Adobe Employee
NicholeVargasAdobe Employee
Adobe Employee
August 1, 2023

You may want to check the People tab of the request queue project. It looks as if the email is being triggered to everyone based on the notification, "A request is added to a project I'm on." 

If the project is only being used as a request queue, then you can remove all users from the People tab. However, if you have tasks within this project that are assigned to users, that is why a notification is being sent. 

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