New Versions in Proofs not working | Community

Level 4

Question

New Versions in Proofs not working

Forum|Forum|5 years ago
June 4, 2020
11 replies
2230 views

Is anyone else having an issue today when trying to add a new version to a proof.

We just get the blue progress bar forever and the info to fill out for the proof approval never populates.

It's happening with all of our users.

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Level 4

Yes - affecting us today!!!

Level 3

Has this been reported? We are having the same issue

Level 4

I had not reported it as I wasn't sure if it was our network server or WF.

I'll confirm that it is still not working an make a service call if it isn't fixed.

Level 3

Great - I'll do the same as well.

Level 3

Hello All,

This is something that we are currently working on a fix for. This is a top priority of our team.

A workaround is available: Navigate to Account settings in the Proof account. Find the "Proof Defaults" section and change the "Deadline" to "-".

If you have any additional concerns, please contact support.

Level 4

Mine is already set at - for deadline and still isn't working.

Level 3

Likewise

Level 3

Will you please provide this information on your support case and we can help to take a look at this?

Level 3

certainly

Level 4

we have an case raised for the same thing.....00204224

Proof Not Loading

Level 4

Also experiencing this issue

Level 4

They showed me if I go in to the Proofing workflow and clear the due date on the original proof i am able to add a new version. This did work and they are working on a permanent fix.

Level 10

I just submitted a ticket too.

Level 4

@Tracy Parmeter‚ that worked for me. Good to know there's a temporary work around! Thank you!

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