New Versions in Proofs not working | Community

Level 4

Question

New Versions in Proofs not working

Forum|Forum|5 years ago
June 4, 2020
11 replies
2216 views

Is anyone else having an issue today when trying to add a new version to a proof.

We just get the blue progress bar forever and the info to fill out for the proof approval never populates.

It's happening with all of our users.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Level 4

Yes - affecting us today!!!

Level 3

Has this been reported? We are having the same issue

Level 4

I had not reported it as I wasn't sure if it was our network server or WF.

I'll confirm that it is still not working an make a service call if it isn't fixed.

Level 3

Great - I'll do the same as well.

Level 3

Hello All,

This is something that we are currently working on a fix for. This is a top priority of our team.

A workaround is available: Navigate to Account settings in the Proof account. Find the "Proof Defaults" section and change the "Deadline" to "-".

If you have any additional concerns, please contact support.

Level 4

Mine is already set at - for deadline and still isn't working.

Level 3

Likewise

Level 3

Will you please provide this information on your support case and we can help to take a look at this?

Level 3

certainly

Level 4

we have an case raised for the same thing.....00204224

Proof Not Loading

Level 4

Also experiencing this issue

Level 4

They showed me if I go in to the Proofing workflow and clear the due date on the original proof i am able to add a new version. This did work and they are working on a permanent fix.

Level 10

I just submitted a ticket too.

Level 4

@Tracy Parmeter‚ that worked for me. Good to know there's a temporary work around! Thank you!

Show more replies