New Home Peer Support/Best Practice Idea Sharing - Any Interest?

Interested and following. I'm gearing up to do a training for my user group sometime in the next month. I have several people who actively dislike the new home and how fragmented it is. They rely heavily on the current (old) home Work List to prioritize all their work items (not just tasks) and find it harder to tell what's ready to start in the new widgets. I'm still trying to get a feel for it myself.

Following for strategies. We are talking about it in two weeks during our team meeting. Surprising, the biggest complaint so far is that tasks no longer show in red when overdue. This has become a deep part of our vocabulary, "I'm drowning, I have so much stuff in red," and will be a big adjustment learning the new "My work" layout. 

Following this as well. In my opinion, there is a lack of end-user material/resources to help system administrators transition their users over to the New Home. There are no end-user short overview videos or handouts to help explain the New Home and its features/functionality. I had looked on the Support site and could not find anything, so had submitted a ticket to Support to ask about end-user documentation, and they pointed me to pages/materials that are more geared for the system administrator. When Workfront transitioned to the current (legacy) Work List/Home a few years ago, there were several end-user resources created that the system administrator could use to help get end users used to the new Home and to help train them. With this ‘new’ New Home, I find that I am left with really nothing to help. There are a few items that are not parity with the current Home that my end users have gotten quite used to using  (e.g., Calendar View), that are not in the New Home, or that are on the Roadmap to be done later, but that does not help end users right now. Any end-user resources that Workfront could create for system administrators to use would be very helpful, but at this point, not sure if they will have anything in time before the legacy Work List/Home is deprecated on October 17.  

cc @kristinfarwell 

I would absolutely love to participate, I think it's going to be a hard transition for my team as well.

Thank you.  I am interested in participating.

Thank you.  I am interested in participating also. 

@amyyo1 While it's a bit too short of notice for us to launch a formal event on this topic, my team (Customer Success) is happy to bring this up as a topic of discussion in the October 14 event, Connect: Workfront Collective. The monthly Monday morning Collective events are typically open discussions, so this would be a great way to kickstart the conversation.

We will also address the deprecation of legacy home in the October 31 event, Adobe Workfront 4th Quarter 2024 Release Round-Up, although that will take place post-required transition.

Like a few folks have mentioned below, if you're able to offer training sessions to help answer some of your users' questions, that would be a great place to start. And depending on how many or repetitive questions, you could always create a training guide to answer some of those FAQs. 

Keep in mind that the new home workspace is an option when it comes to a user's default landing page - if users are not loving it, there is always the option of creating a dashboard and setting that as their default landing page instead. That way, you can re-create commonly used work lists and if needed, apply conditional formatting or column rules (ex: red highlighting) to make it easy for them to find upcoming or late work. 

Tagging the folks who expressed interest so you get notified about the events as well! @courtst @amyreilly @katherinela @terryhy @shannonan1 @jenl-laz