Level 2

Question

Migration Woes...what now?

Forum|Forum|27 days ago
May 14, 2026
7 replies
139 views

Our migration experience has been challenging to say the least. Our assigned techs have tried their best to get everyone on the same page but we’ve had gaps in getting back to us over the past few months.

We recently were told all users of the cloud have to backup their data before we migrate. We asked for directions to send out to our users and Adobe does not have any we are told. Support keeps kicking us back to our techs for the answer and our techs tells us to contact support...you get the idea.

We’re 11 business days until Adobe will ‘force migrate’ us regardless if we’re ready. Any idea what happens when that happens?

Trying to be positive but we’re on a three day streak of non-response to questions. I want to provide our almost 7K end users the best heads up on what is needed to be done in advance.

Christina

skyehansen

@ChristinaJa5 I’m so sorry to hear that. Can you clarify what you are migrating to and from?

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ChristinaJa5Author

Level 2

Oh duh! We’re moving to the admin console. We have existing Adobe ID cloud users, users that use Workfront, and a bunch of users moving from enterprise ID to federated ID.

skyehansen

OK. I didn’t want to assume. And when you said everyone had to backup their data I got very confused. What sort of data are they having you back up?

also, I don’t know if you’ve tried to escalate yet within the Support ticket, but is this an option? Sounds like you need to get Support and your Techs in the same room so they can finger point at each other without you having to be the middleman?

With almost 7K users it feels like you should be able to count on more support than you’re actually getting. Are you working with Workfront support or did you somehow get passed over into IMS support?

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user01245

Level 3

Is this the Admin Console/IMS Migration?

We’re also struggling, and still have lots of questions despite being very close to the 5/31 deadline. IMS doesn’t function at all like our previous Single-Sign-On system, and it’s looking like a whole swath of our users won’t be able to use SSO going forward because they are on different domains.

For Adobe, these kind of forced updates do not make us want to use your product more, and distract us from doing the actual work we’re tasked with. You need to think carefully about the cost to your customers when you force major changes like this. There are plenty of other project management systems out there.

ninoskuflic

Level 5

What issues do you have with IMS?

Being on IMS for all of my clients was not an issue and the SSO works quite well (e.g. the user types in their corporate email address and they are redirected to Azure to complete the sign in which then sends them back to Adobe and they are logged in).

If this solved your issue, please mark it as solved so others can find the solution faster.

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Stacey_Robertson

Level 6

We are running into the same issues with lack of response.

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ChristinaJa5Author

Level 2

Since Sunday 05/10…..3 voicemails to each of our techs, multiple emails, an email (and phone call to our CSM), a meeting invite to connect….

….radio silence. I suspect they’re going to push the migration back bug this zero response gives a great impression of Adobe.

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StutiTi

Adobe Support

Hi @ChristinaJa5 , @user01245 , @Stacey_Robertson

I’m really sorry to hear you’re going through this, I can understand especially with timelines getting close and gaps in responses.

At this point, I’d strongly recommend raising a high-priority support ticket directly with the IMS Migration team, if you haven’t already. Since this is time-sensitive and impacts a large user base, having it formally tracked with the migration team will help ensure it gets the right level of visibility and escalation.

Also, it would be best to align your assigned tech team and Support in the same thread/case to avoid the back-and-forth and ensures Adobe can coordinate internally more effectively.

If you already have a ticket open, please feel free to drop the ticket number in my inbox, I’ll coordinate internally with the team to help expedite it as much as possible.

I hope this gets picked up quickly for you!

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ChristinaJa5Author

Level 2

Thanks @StutiTi. Our original case # is E-001516184; a esclated ticket was opened 03/11 Case #: E-002131135.

Appreciate your assistance.

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ChristinaJa5Author

Level 2

@StutiTi are there any updates to your research? Should we assume the auto-migration on 05/31 will be cancelled?

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StutiTi

Adobe Support

Hi @ChristinaJa5 , I’ve looked into this internally, and the migration is planned for 05/31. Based on the current information shared internally, there is no extension option available at the moment, as the deadline is being driven by Adobe security requirements.

That said, rest assured the migration team will continue working closely with you to help get everything completed on time. I’ve also shared your concerns internally with the relevant team for visibility.

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ChristinaJa5Author

Level 2

@StutiTi , we have been unsuccessful with scheduling time with our ‘migration team’ and our IT team to schedule a date for the migration at all. Our meeting requests have not been RSVPd to.

Can you please message me your contact info so I can provide it internally as a point of contact to our management team?