Migration Woes...what now?

Forum|Forum|2 days ago
May 14, 2026
2 replies
26 views

Our migration experience has been challenging to say the least. Our assigned techs have tried their best to get everyone on the same page but we’ve had gaps in getting back to us over the past few months.

We recently were told all users of the cloud have to backup their data before we migrate. We asked for directions to send out to our users and Adobe does not have any we are told. Support keeps kicking us back to our techs for the answer and our techs tells us to contact support...you get the idea.

We’re 11 business days until Adobe will ‘force migrate’ us regardless if we’re ready. Any idea what happens when that happens?

Trying to be positive but we’re on a three day streak of non-response to questions. I want to provide our almost 7K end users the best heads up on what is needed to be done in advance.

Christina

skyehansen

@ChristinaJa5 I’m so sorry to hear that. Can you clarify what you are migrating to and from?

C

ChristinaJa5Author

Level 2

Oh duh! We’re moving to the admin console. We have existing Adobe ID cloud users, users that use Workfront, and a bunch of users moving from enterprise ID to federated ID.

skyehansen

OK. I didn’t want to assume. And when you said everyone had to backup their data I got very confused. What sort of data are they having you back up?

also, I don’t know if you’ve tried to escalate yet within the Support ticket, but is this an option? Sounds like you need to get Support and your Techs in the same room so they can finger point at each other without you having to be the middleman?

With almost 7K users it feels like you should be able to count on more support than you’re actually getting. Are you working with Workfront support or did you somehow get passed over into IMS support?

U

user01245

Level 3

Is this the Admin Console/IMS Migration?

We’re also struggling, and still have lots of questions despite being very close to the 5/31 deadline. IMS doesn’t function at all like our previous Single-Sign-On system, and it’s looking like a whole swath of our users won’t be able to use SSO going forward because they are on different domains.

For Adobe, these kind of forced updates do not make us want to use your product more, and distract us from doing the actual work we’re tasked with. You need to think carefully about the cost to your customers when you force major changes like this. There are plenty of other project management systems out there.

ninoskuflic

Level 4

What issues do you have with IMS?

Being on IMS for all of my clients was not an issue and the SSO works quite well (e.g. the user types in their corporate email address and they are redirected to Azure to complete the sign in which then sends them back to Adobe and they are logged in).

If this solved your issue, please mark it as solved so others can find the solution faster.

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