Merging Duplicate Contacts in Proofing HQ? | Community
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TimBaker
Level 2
October 12, 2023
Question

Merging Duplicate Contacts in Proofing HQ?

  • October 12, 2023
  • 2 replies
  • 795 views

I can't seem to fix one of our users having duplicate contacts with different emails in Proofing HQ. I have a user who has a "Guest" contact with an email like Jane.Doe@company.com, and also a "User" contact with an email like Jane.Doe+116475@company.com. The "User" contact email is incorrect, and the "Guest" email is correct. Is there a way to fix the email of the "User" contact instance, so that I can delete the "Guest" contact?

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2 replies

skyehansen
Community Advisor
October 12, 2023

if you put in a ticket with Support, they can work with you to do this, as well as help you understand how this happens.

Madalyn_Destafney
Community Advisor
Community Advisor
October 13, 2023

Hi there, you can work with WF to help clean this up on the back end, but here is info on what causes this to happen:
https://experienceleague.adobe.com/docs/workfront/using/administration-and-setup/manage-wf/configure-proofing/user-sync-proofing.html?lang=en 

From @brownpaperbag in a similar thread last year with this from support:

"Member accounts are created when the user is active with another company and is added to a different company's workflow. Guest accounts are created when the user does not exist at all in ProofHQ, and they are added to a workflow, or if the user does exist in ProofHQ, but is deactivated on the other account; if they are deactivated, the system does not add them as a member since they do not have an active login to another account, but instead will create them as a guest user. 

 

When a user with a matching email exists, in their own or in another proofing environment, Workfront creates an alias email address by adding the user’s account id as a suffix to their email. For example, username+accountid@domain.com. Users will still receive proof notifications in the event an alias email is created." - this last bit is reiterated in the link I posted above.

Please mark correct if this helped you in order to help others : )

If this helped you, please mark correct to help others : )