Mentions/Updates issue - cannot add a comment

Forum|Forum|10 months ago
March 21, 2025
2 replies
741 views

Hi, when going to Mentions widget on Home to add a reply to a comment, after you place the text, the hit Reply, the button becomes gray and nothing happens further, the message isn't posted, the same when going to the Updates section ant trying to post a comment.

I was checking for any kind of access and it's the same error for everyone.

Any idea why this is not working ?

thanks,

Bianca

Workfront

Best answer by Madalyn_Destafney

Hi there, this is a known issue and is in the works for a fix - https://experienceleague.adobe.com/en/docs/workfront-known-issues/issues/new-workfront-experience/wf-current/wf-home-mention-replies-not-sent

Srinija_N

Level 7

Same here!

Unable to add a comment directly using the Mentions Widget, but the Update section is working fine for me.

Madalyn_Destafney

Accepted solution

Community Advisor

Hi there, this is a known issue and is in the works for a fix - https://experienceleague.adobe.com/en/docs/workfront-known-issues/issues/new-workfront-experience/wf-current/wf-home-mention-replies-not-sent

If this helped you, please mark correct to help others : )

B

biancalinaAuthor

Level 2

thanks Madalyn

what about the Updates section ? it has the same behavior as the "Mentions".

What is the alternative we can give to users so they can comment on tasks ?

thanks,

Bianca

Madalyn_Destafney

Community Advisor

I would direct them to click the object from My Mentions where the comment is they want to reply to, and reply from there. I'm not seeing this as an issue in Updates directly within an object. When making an update there, the Submit button shows grey on default but turns blue/active as soon as you start typing something to reply.

If this helped you, please mark correct to help others : )

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