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PHaywood831
PHaywood831
Level 2
January 30, 2025
Solved

Looking for User Feedback Survey Strategies

  • January 30, 2025
  • 3 replies
  • 619 views

We would like to get feedback from our users in Workfront and are trying to figure out how to solicit and take in that feedback. We are looking specifically to get the feedback from team members who have submitted requests and we want the feedback on how we served the request. Their requests are always converted to projects. I have one person on my team who has suggested assigning a task to give feedback in the resolving projet to the requestor. The task would have a form to fill out. This seems like it will be confusing to the requestor - tracking the task, finding the form, etc. 

Has anyone solved for this and if so how did you do it? 

Best answer by Kurt_Jones

PHaywood831,

We have a team that uses SurveyMonkey for getting feedback from their stakeholders outside of the marketing team they work with.  There is a way in SurveyMonkey to create a webhook for responses coming in which I then took that webhook url and created a Fusion scenario that reads the data from SurveyMonkey (it’s a bit complicated as you need to read questions, get IDs, read option answers to questions, get IDs, and read answers to text items and get IDs) and creates a WF request, drops all the survey data into a small form with a single RTF field with all the survey data (I didn’t have time to map everything to individual fields to compromise was one field with all the survey responses).  This allowed them to continue to use SM for the surveys so their users didn’t need to have WF ids and come into WF but to also get the data into WF as a request so this marketing team could review it and move it to project work when necessary.

3 replies

KellieGardner
Community Advisor
KellieGardnerCommunity Advisor
Community Advisor
January 31, 2025

Do you have Fusion? I could see this being done through that. 

 

Example: After a project is completed, it could kick off an email or notification asking the requester to submit a feedback request that's build in another request queue or even through a Microsoft form of some kind.

PHaywood831
PHaywood831Author
Level 2
February 2, 2025

Thanks Kellie - we do have access to Fusion and my thought is that would be the route to go and have it integrate with some kind of survey app that is purpose built for this kind of work. But before we start spending time looking at that solution, I was hoping to find some kind of easy magical way to do this within the garden walls of WF. 

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    September 1, 2025

    @phaywood831 just checking in! Were you able to get this resolved? If one of the replies above helped—whether it completely solved the issue or simply pointed you in the right direction—marking it as accepted can make it much easier for others with the same question to find a solution. And if you found a different way to fix it, sharing your approach would be a great contribution to the community. Your follow-up not only helps close the loop but also ensures others benefit from your experience. Thanks so much for being part of the conversation!

    Kautuk Sahni
    Kurt_Jones
    Community Advisor
    Kurt_JonesCommunity AdvisorAccepted solution
    Community Advisor
    January 28, 2026

    PHaywood831,

    We have a team that uses SurveyMonkey for getting feedback from their stakeholders outside of the marketing team they work with.  There is a way in SurveyMonkey to create a webhook for responses coming in which I then took that webhook url and created a Fusion scenario that reads the data from SurveyMonkey (it’s a bit complicated as you need to read questions, get IDs, read option answers to questions, get IDs, and read answers to text items and get IDs) and creates a WF request, drops all the survey data into a small form with a single RTF field with all the survey data (I didn’t have time to map everything to individual fields to compromise was one field with all the survey responses).  This allowed them to continue to use SM for the surveys so their users didn’t need to have WF ids and come into WF but to also get the data into WF as a request so this marketing team could review it and move it to project work when necessary.

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