Looking for User Feedback Survey Strategies

Do you have Fusion? I could see this being done through that. 

Example: After a project is completed, it could kick off an email or notification asking the requester to submit a feedback request that's build in another request queue or even through a Microsoft form of some kind.

@phaywood831 just checking in! Were you able to get this resolved? If one of the replies above helped—whether it completely solved the issue or simply pointed you in the right direction—marking it as accepted can make it much easier for others with the same question to find a solution. And if you found a different way to fix it, sharing your approach would be a great contribution to the community. Your follow-up not only helps close the loop but also ensures others benefit from your experience. Thanks so much for being part of the conversation!

We had the same concern about assigning a feedback task within the resolving project it can be confusing for requestors to track an extra task and locate a form after their request is already completed. Instead, we used Guest Experience Surveys which worked really well for us. The survey was triggered once the request was completed and converted to a project, allowing requestors to provide feedback easily without having to navigate the project itself. This approach significantly improved response rates and gave us clear, actionable feedback on how the request was handled, while keeping the user experience simple and intuitive.

PHaywood831,

We have a team that uses SurveyMonkey for getting feedback from their stakeholders outside of the marketing team they work with.  There is a way in SurveyMonkey to create a webhook for responses coming in which I then took that webhook url and created a Fusion scenario that reads the data from SurveyMonkey (it’s a bit complicated as you need to read questions, get IDs, read option answers to questions, get IDs, and read answers to text items and get IDs) and creates a WF request, drops all the survey data into a small form with a single RTF field with all the survey data (I didn’t have time to map everything to individual fields to compromise was one field with all the survey responses).  This allowed them to continue to use SM for the surveys so their users didn’t need to have WF ids and come into WF but to also get the data into WF as a request so this marketing team could review it and move it to project work when necessary.