The scenario is thisAnna puts in a request for a new videoBrennan makes the video and uploads it as a proof for his boss to reviewAnna, as the original requester, gets a notification that there's a new document -- even though it hasn't been shared with her, she knows there's activity on the request and has a clue that she can take a peak, even though she knows it's not readyBrennan doesn't want her to see this until he's ready and his boss has approved. How do I stop that notification from going out to the requester?

J

JillAc

Level 10

Question

Limiting proof notifications

Forum|Forum|4 years ago
December 22, 2021
3 replies
784 views

The scenario is this

Anna puts in a request for a new video
Brennan makes the video and uploads it as a proof for his boss to review
Anna, as the original requester, gets a notification that there's a new document -- even though it hasn't been shared with her, she knows there's activity on the request and has a clue that she can take a peak, even though she knows it's not ready
Brennan doesn't want her to see this until he's ready and his boss has approved.

How do I stop that notification from going out to the requester?

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M

MichaelPe1

Level 5

In the user's notification settings under the Requests I Have Made section there is an option for A document is changed or uploaded on an issue for which I am the primary contact. I would think that this is the setting that is sending that notification to the requestor. If you uncheck that on their user account they should not get that notification. But I always like to confirm that there is no reason that they would need that notification for any of their other Workfront work because they wouldn't receive any of those notifications if you uncheck it. Also those settings are editable by the user so if they are savvy and think "why aren't I getting that notification anymore", they can look at their settings and turn that back on and you wouldn't know it.

Hope this helps

J

JillAcAuthor

Level 10

This is what I thought, it's all or nothing. Wondering if anybody else has found a workaround for this, or experiences something like it and how they deal with it.

M

MichaelPe1

Level 5

In my past Workfront life we converted all issues into projects and did not give the requestors access to the projects. We then did all of our proof routing in the project so they were never alerted when a document was added. When ready to share with them we simply added them to a proof workflow.

K

KevinQu1

Level 10

We do the same as Tracy; requests are converted to projects and the requester gets no access to said project except when explicitly given by the planner on an object-by-object basis.

J

JillAcAuthor

Level 10

Ah yes - the video team can't deal with projects but it's a good point and I will tell them that's an option, maybe it will sway them to move to that process.

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