Job Role Cost/Currency Details not displaying on Job Role Pop Up Screen | Community
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MorganHatcher
MorganHatcher
Level 4
May 1, 2025
Solved

Job Role Cost/Currency Details not displaying on Job Role Pop Up Screen

  • May 1, 2025
  • 1 reply
  • 318 views

I wanted to see if anyone has had this issue of Job Roles showing blank boxes for Currency/Override Currency and Cost Per Hour/Cost Per Hour Override when they upload through a Kickstart (or just in general). 

 

I am able to view the information that I entered when I add it to my Job Role View (under Setup) but when I click into the Job Role it is blank. And when I add the Job Role details as a filter to a report it pulls no data through. Tested by manually updating a Job Roles details and I then got a result. Added an image for reference. 

 

I have a ticket into Support, but wanted to see if anyone has run into this and found a solve. Thanks! 

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Best answer by MorganHatcher

In case anyone is ever looking for this answer, here is what I got back from Support: 

 

"The Override Currency Cost Rate field in Job Roles does not populate when importing data via Kickstart. This behavior is due to how Workfront's data architecture handles currency and cost rate overrides. The Override Currency Cost Rate is not a direct attribute of the Job Role (ROLE). Because of this, the Override Currency field will not automatically populate during a Kickstart import. Therefore, while the override cost per hour may show in some views or reports, it will not appear on the Job Role detail page."

 

In testing I can get what I need from Reporting, Views, and the value does calculate on projects - it is just not visible when you click into a Job Role. 

1 reply

MorganHatcher
MorganHatcherAuthorAccepted solution
Level 4
May 2, 2025

In case anyone is ever looking for this answer, here is what I got back from Support: 

 

"The Override Currency Cost Rate field in Job Roles does not populate when importing data via Kickstart. This behavior is due to how Workfront's data architecture handles currency and cost rate overrides. The Override Currency Cost Rate is not a direct attribute of the Job Role (ROLE). Because of this, the Override Currency field will not automatically populate during a Kickstart import. Therefore, while the override cost per hour may show in some views or reports, it will not appear on the Job Role detail page."

 

In testing I can get what I need from Reporting, Views, and the value does calculate on projects - it is just not visible when you click into a Job Role. 

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