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haleslo
haleslo
February 3, 2025
Question

Issue management—flagging issues already converted to tasks

  • February 3, 2025
  • 2 replies
  • 783 views

Our team is currently onboarding Workfront. We plan to use issues for our web production team to manage one-off requests like a doc upload or simple change that does not need to go through a full project process. These issues come through our request queue and then we are simply converting them to tasks from the request queue. There are 3 users trying to manage the request queue. Is there a simple way for us to hide the issues that have already been converted or to add a column that shows a field identifying which issues have already been converted? 

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2 replies

haleslo
halesloAuthor
February 3, 2025

For clarification, our system admins have decided they want to keep issues as records even after conversion so we are unable to check off the "delete issue after conversion" check mark

skyehansen
Community Advisor and Adobe Champion
skyehansenCommunity Advisor and Adobe Champion
February 3, 2025

either/or.

 

Issues that have been converted should now have a "resolve task ID". You should be able to either make a filter for anything where the resolve task ID is blank (i.e. hasn't been converted) or create a column showing the resolve task ID -- this will show which ones have been converted.

 

    haleslo
    halesloAuthor
    February 3, 2025

    Wonderful! thank you for that! I was messing around with some of the filters and guess i hadn't tried that one. 

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