Is there a way to duplicate the "Request Status Change to Request Primary Contact" Event Notification as an email notification to specific users? | Community
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Level 1
February 24, 2026
Question

Is there a way to duplicate the "Request Status Change to Request Primary Contact" Event Notification as an email notification to specific users?

  • February 24, 2026
  • 1 reply
  • 10 views

Context: Workfront New Experience (not Fusion) - we want to set up an email notification (not an in-app notification) to a few specific users that lets them know when the status of a request (issue) = New.

There is an existing Request Status Change to Request Primary Contact event notification, but we don’t see a way to copy it to make modifications or to copy the html of it so that we can modify it for an email template.

Appreciate any assistance - thanks!

1 reply

skyehansen
Community Advisor and Adobe Champion
February 24, 2026

you’re correct. there’s no way to copy an existing notification to make a new one. Fusion would be your best bet.

Level 1
February 24, 2026

Hmm...what about creating a new email notification, but with a similar format? Someone at Workfront must know the HTML for the existing event notification.  

skyehansen
Community Advisor and Adobe Champion
February 24, 2026

@HeatherLa6 -- there’s not a way to create an email notification, period. (nothing outside of the reminders of late work)