Is there a way to add a Queue Topic to an already created Issue? | Community
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MichaelPe1
Level 5
July 1, 2021
Question

Is there a way to add a Queue Topic to an already created Issue?

  • July 1, 2021
  • 1 reply
  • 446 views

We have updated our request queue to have new queue topics and we have a report that shows all of the open issues. I want to group them by the queue topic selected but any issue that was put in before I added these topics does not have one. I tried to go in to edit an existing issue but it says that field is automatically calculated by the system. Is there any way for me to go in and add that so they don't all end up under No value?

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1 reply

skyehansen
Community Advisor
skyehansenCommunity Advisor
July 1, 2021

I don't know a way to bulk edit for this information -- we tend to do two things. 1 - if you put a Queue Topic Name column on your issue report, you can add that information one by one. But more importantly 2 - come up with a calculated field that permanently stamps the original queue topic name you had onto that request and organize all your reporting using that field, so that deleting queue topics doesn't have such an impact on the system. (e.g. last year users submitted over 20000 requests to our system, so you can see it becomes a burden to maintain the queue topic names if we're constantly deleting and coming up with new ones)

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