Is it possible to retain the original intra-project ID on a Request that has been routed to a Request queue?

Question

We have Requests that are intra-project Requests. These Requests route to a certain Request Queue. We want to find a way using a calculated field or use Fusion to determine the Project that this Request originated from. When we use a calculated field or use Fusion, the Project info for the Request is always showing the Request Queue that the Request has been routed to.

Please advise.

skyehansen · Answer

https://experienceleague.adobe.com/en/docs/workfront/using/adobe-workfront-api/api-general-information/using-api-explorer

Looking in the API explorer at the issue object, the queueDef → project → name might work -- I only have a test drive at the moment, so I can’t really tell 100%.

(make sure to remember to switch to the Unsupported version so that you can see the fields). In the Issue object in the API explorer, you’ll see a queueDefID (queue ID in other words), and when you click to the reference tab, you can click through to the Queue object and then see that it has a projectID and in its reference tab, there’s a click through to the project object where you can get the name.

TL:DR -- the calculated field on an issue should be something like {queueDef}.{project}.{name} -- I tested it a few times and it seemed to work on some issues but not all (since I’m testing in a test drive, it’s difficult to tell why something is or is not working)

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