Is anyone else seeing some reviewers asked to “Make a Decision” while others get the three standard options: “Approve,” “Approve with Changes,” or “Needs Work”?

I’m hoping someone can help me understand why reviewers/approvers on a proof are receiving two different approval experiences. In some cases, reviewers are prompted to “make a decision,” while in other cases they are only given the options “Approve,” “Approve with Changes,” or “Needs Work,” which is the workflow we want to use consistently. Because the options presented are not the same for all reviewers/approvers, it creates confusion in our review and approval process. Could you clarify what causes these different approval methods to be sent, and whether there is a setting or configuration that controls this behavior?

I’m also seeing what appears to be a related issue when I upload a new document to a project. I automatically receive an approval notice in my Home widget, even though these documents do not actually require my approval. Note: when we upload documents, they automatically create a proof.   In this situation, I am consistently asked to ‘Make a Decision’.   This clutters the widget and makes it harder to identify the approvals that truly need my attention. The only way I’ve found to remove these items is to open the proof and select “Not Relevant” under “Make a Decision.” Is there is a way to prevent them from appearing in my approvals list unless my approval is actually required?

I appreciate any insight.

Thank you, 

Kathy Palumbo