I have created Group Statuses and it will not allow me to hide any status (custom or otherwise) that has an attribute of Default - WHY? | Community
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BethDa3
Level 2
October 24, 2025
Solved

I have created Group Statuses and it will not allow me to hide any status (custom or otherwise) that has an attribute of Default - WHY?

  • October 24, 2025
  • 4 replies
  • 381 views

I am trying to create group statuses that manage various parts of a project, but the system will not let me hide anything that is listed as default (nothing mandatory) and I am baffled. 

 

I keep getting an error message saying "whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it"

 

Help!

 

Thanks, 

Beth

@kelliegardner 

Best answer by KellieGardner

@bethda3 

 

If you are trying to hide the non-required default statuses, then you are correct. This was a glitch in the new layout they pushed. I put in a ticket last week, and it should be resolved. I would suggest trying again. 

4 replies

JustinRenteria2
JustinRenteria2
Level 6
October 27, 2025

Yes, this is by design.  Default statuses cannot be hidden. 

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BethDa3Author
Level 2
October 27, 2025

I am doing it at a group level so I thought I could re-arrange?

Kurt_Jones
Community Advisor
Kurt_JonesCommunity Advisor
Community Advisor
October 28, 2025

If you are in your group and not the System Statuses then you should be able to hide default items at the group level as long as they dont show Locked as an attribute.  The UI of the status page was recently updated so you may need a support ticket if you keep seeing errors.  You can also change the name of a Default status when you're in a group, if needed.  When you hide an item, it will ask you what status those hidden items should point to for status.

    AliPen
    AliPen
    Level 2
    October 28, 2025

    @bethda3 I was running into some issues when making changes in the group status area last week. I got busy and decided to check back later. Earlier today I was able to successfully make the changes. Fingers crossed, things are fixed for you as well.  

      KellieGardner
      Community Advisor
      KellieGardnerCommunity AdvisorAccepted solution
      Community Advisor
      October 29, 2025

      @bethda3 

       

      If you are trying to hide the non-required default statuses, then you are correct. This was a glitch in the new layout they pushed. I put in a ticket last week, and it should be resolved. I would suggest trying again. 

        B
        BethDa3Author
        Level 2
        October 29, 2025

        Thanks Kellie!

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