How widespread is the Updates Thread Printing bug (Spooling 20k+ pages)?

Question

In our instance, users who want to print an Updates thread (either a hard copy to a printer or to a PDF file) are taken to the print dialog box, where the page preview hangs indefinitely because the printer appears to be spooling 20,000-30,000 pages for printing. Users are basically unable to print these threads.

While we already have a ticket open with Adobe Workfront support to investigate this issue, we are curious to know if this is a bug that exists outside our instance at other companies to get a sense of how widespread this is.

Is anyone else seeing this when trying to print an Updates thread? (you have to have at least one note in an Updates thread to reproduce this issue - in our instance anyway):

We are not seeing this bug when we try to print anything other than an Updates thread with at least one note, however it's impacting our users pretty significantly who have to print to comply with certain regulations. This bug occurs in all our up-to-date Chrome browsers whether on Mac or PC.

Thanks in advance for your replies.

CathyGl · Answer

Hi @Mylah de la Rosa‚ in my 9 years working in Workfront I've never once tried to print updates! Curious what your use case is. And was even more curious to see if I could duplicate your issue.

I can.

If I select one conversation, it only spools 1 page.

If I select 2 conversations, it spools over 34,000 pages.

Including screen grabs below.

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