How do I reset a users password?

Question

Hello!

I have a user who is not computer savvy and is always on the move. He's asking to have his password reset and it's been forever since I had to do this. I thought I could go into their profile and there was a button that would prompt a password reset but I don't see that anymore.

Has that function been removed? Is the only way to do a password reset now through the user's log in screen?

Any info is appreciated!

skyehansen · Accepted Answer

yes.

The user needs to manage their own password reset now.

Are you in IMS? (admin console) If so, it probably needs to go through that process. https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

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