How can I set up a request queue that allows the team to convert some requests to Projects and others to a Kanban Board? | Community
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Rebecca-Jacob
Level 2
February 27, 2026
Solved

How can I set up a request queue that allows the team to convert some requests to Projects and others to a Kanban Board?

  • February 27, 2026
  • 3 replies
  • 40 views

Hi everyone,


I’m trying to configure a request queue for a small new Design team in Workfront that can route incoming requests into a project or kanban board

  1. Campaigns (projects
  2. Design Requests  (A Kanban board).

Has anyone set up a request queue that allow the team to do both?
The work types are in one form as a dropdown) 

I’ve not worked with Boards before and not sure if to make them an agile team if they want to use both. Any advice on the best way to do this would be great…..I don’t want to use fusion and the team are happy to convert manually but I'd rather the design request went directly to the Board.

Thanks in advance!

Best answer by KellieGardner

As Lindsey mentioned, projects and boards are functionally different things.

 

My suggestion would be to route the requests to a project and then either set the view on the project as an agile board view or you can create a dynamic board that the team can use to monitor their work.

 

Here’s a little video on how boards work in Workfront. 

 

 

 

3 replies

kautuk_sahni
Community Manager
kautuk_sahniCommunity Manager
Community Manager
March 2, 2026

​@KellieGardner ​@Richard_Le_ ​@Sven-iX ​@MoniqueEvans ​@Gokul_Agiwal Bringing you into the discussion to get your take, especially if there are best practices we should consider.

Kautuk Sahni
Lyndsy-Denk
Community Advisor
Lyndsy-DenkCommunity Advisor
Community Advisor
March 2, 2026

Hi, Rebecca. Boards are essentially a view of the data, so one user can look at the tabular view and another can look at a board without messing with your request queue build. It’s all about user preference.

    KellieGardner
    Community Advisor and Adobe Champion
    KellieGardnerCommunity Advisor and Adobe ChampionAccepted solution
    Community Advisor and Adobe Champion
    March 6, 2026

    As Lindsey mentioned, projects and boards are functionally different things.

     

    My suggestion would be to route the requests to a project and then either set the view on the project as an agile board view or you can create a dynamic board that the team can use to monitor their work.

     

    Here’s a little video on how boards work in Workfront. 

     

     

     

      R
      Rebecca-JacobAuthor
      Level 2
      March 16, 2026

      Thanks for this. We ended up using a dynamic board.😀

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