Hi all,
We're working to report on the first time we respond to a request within Workfront (via update or status change). Does anyone use the 'first response' field for that? I came across that when I was working on the reporting but couldn't find much documentation on it.
hi there,
I just did a quick check and from what I see this field returns # of hours elapsed between Entry Date and Status change to In Progress.
I issue is in status New it returns "Not started".
Haven't seen that field before, but I can see some potential here.
At the same time this seems to be manually achievable with Datediff calculation (entry date, actual start date)
cheers
Rafal
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