Fail to Process proof in Workfront | Community
Skip to main content
B
bherndon1
January 20, 2023
Solved

Fail to Process proof in Workfront

  • January 20, 2023
  • 1 reply
  • 1179 views

Hello!

My colleagues and I frequently use Workfront to send client proof and proofs to proofreaders. For the last day, we keep getting the same error message when we try to upload a new PDF: 

"The proof failed to process."

Any ideas why this keeps happening? The file size is well within range, its not corrupt and we have plenty of storage space. 

We've tried from separate users, exported a new PDF of the file, reduced the file size, all to no avail. Thanks!

Best answer by RandyRoberts

Is it only this particular PDF? Do other PDFs work? I would try printing it from a regular colour printer and see if it prints. Rendering in Proof is akin to printing. If it doesn't print, it probably won't render either.

Try deleting parts of the document; vector graphics, images, sections, etc. to find the culprit as it's probably an element in the PDF that's causing failure.

1 reply

RandyRoberts
Community Advisor
RandyRobertsCommunity AdvisorAccepted solution
Community Advisor
January 20, 2023

Is it only this particular PDF? Do other PDFs work? I would try printing it from a regular colour printer and see if it prints. Rendering in Proof is akin to printing. If it doesn't print, it probably won't render either.

Try deleting parts of the document; vector graphics, images, sections, etc. to find the culprit as it's probably an element in the PDF that's causing failure.

    skyehansen
    Community Advisor and Adobe Champion
    skyehansenCommunity Advisor and Adobe Champion
    January 20, 2023

    additionally, secure PDFs (e.g. password protected) will not convert.

      RandyRoberts
      Community Advisor
      RandyRobertsCommunity Advisor
      Community Advisor
      January 20, 2023

      Good tip, I didn't think of that.

      Terms & ConditionsAccessibility statement

      Loading footer...