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Level 2
July 30, 2025
Solved

Existing User Error Message & Can't Login - Workfront

  • July 30, 2025
  • 2 replies
  • 449 views

I have an existing WF user who has been using the program for years and has never had an issue with logging in before. 

Today however when she goes to log in she gets the following error message

"You don't have access to the linked application for that organization an have been redirected to the Experience Cloud home page"

 

I had her close wf and clear her cashe and now when she tries to log back in she is getting another error message

"This username may be incorrect. Make sure you typed it correctly. Otherwise, contact your admin"

I checked and her username is correct.

 

Has anyone had this happen to them before and how did you fix it? Attached screenshots of the error messages.

"

Best answer by KellieGardner

This sounds like an issue with Admin console. I would suggest opening a support ticket.

 

 

2 replies

KellieGardner
Community Advisor and Adobe Champion
KellieGardnerCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
July 31, 2025

This sounds like an issue with Admin console. I would suggest opening a support ticket.

 

 

Level 8
May 11, 2026

Hi, this just happened to one of our users this morning - the user has been using WF for years as well, and now just got the same message: "You don't have access to the linked application for that organization and have been redirected to the Experience Cloud home page".

Did you find out what happened and how did you resolve it? Thanks!