Error: when uploading documents. (Failed to upload file | Community
Skip to main content
A
AdrianBu6
August 11, 2025
Solved

Error: when uploading documents. (Failed to upload file

  • August 11, 2025
  • 2 replies
  • 442 views

I'm receiving an error when uploading documents. (Failed to upload file)
This is happening to my zip file that is 1.77 GB
I never used to get errors like this but for about the last month have been having this happen all the time.

    Best answer by StutiTi

    Hi ​@PaulaB02 , ​@AdrianBu6 , ​@sherry_king there is no strict file size limit in Workfront, but uploads must complete within about 5 minutes and your environment must have enough available storage.

    This issue is often caused by network/browser interruptions or upload timeouts rather than the file size itself. Since another user is seeing it even with a 2.21 MB file, it may be environment or connectivity related.

    I’d recommend trying:

    • A different browser
    • Another network/connection
    • Clearing browser cache

    If the issue still persists, please log a support ticket with the Workfront Support team for investigation.

    2 replies

    M
    Adobe Support
    monicacardosoAdobe Support
    Adobe Support
    September 3, 2025

    Hi @adrianbu6, 

     

    Thank you for your question! I have not run into this error recently. There is no limit on the file size, so I suspect it may be network related. Are you still seeing this behavior? 

     

    - Monica

    S
    sherry_king
    Level 2
    October 1, 2025

    I have a user that is also having the same issue where they get the "Error Failed to upload file" message when trying to upload an excel.

    S
    Adobe Support
    StutiTiAdobe SupportAccepted solution
    Adobe Support
    May 26, 2026

    Hi ​@PaulaB02 , ​@AdrianBu6 , ​@sherry_king there is no strict file size limit in Workfront, but uploads must complete within about 5 minutes and your environment must have enough available storage.

    This issue is often caused by network/browser interruptions or upload timeouts rather than the file size itself. Since another user is seeing it even with a 2.21 MB file, it may be environment or connectivity related.

    I’d recommend trying:

    • A different browser
    • Another network/connection
    • Clearing browser cache

    If the issue still persists, please log a support ticket with the Workfront Support team for investigation.

      KatherineLa
      Community Advisor
      KatherineLaCommunity Advisor
      Community Advisor
      May 27, 2026

      For future troubleshooters - I would also add having the user try to upload via drag-and-drop and then again by clicking ‘Add File’. We occasionally see a difference in behavior there that I think is our internal DLP software interfering, trying to scan a file for data we shouldn’t be uploading. For some reason it primarily misbehaves when using drag-and-drop but not ‘Add’.

      Terms & ConditionsAccessibility statement

      Loading footer...