Embedded Requests not showing in Users Requests Widget or Tab | Community
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DawnmarieD
Level 5
February 18, 2026
Question

Embedded Requests not showing in Users Requests Widget or Tab

  • February 18, 2026
  • 2 replies
  • 10 views

Hello all,

We have several Request Queue Templates that our groups use to embed requests in their projects. These are configured to use the same routing rules as the corresponding “actual” Request Queues.

However, none of the embedded requests are visible in the users’ Requests tab or in their Requests widget, even though the regular submitted requests from the main queues show up as expected.

I’ve tried to find documentation of this or others in the community encountering the same issue with no luck.

Is this a known/temporary issue tied to the new experience, or does this sound like a configuration problem/bug that warrants a Support ticket?

Thank you for you input.

    2 replies

    skyehansen
    Community Advisor and Adobe Champion
    skyehansenCommunity Advisor and Adobe Champion
    February 18, 2026

    can you clarify whether these are published queues? If not they do not show in the requests area

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    DawnmarieDAuthor
    Level 5
    February 19, 2026

    Thank you. The queues set up at the template level are not published queues.

    I thought a request was a request and would show the same way as a request report would.
     

    Thank you again,

    Dawnmarie

    KatherineLa
    Community Advisor
    KatherineLaCommunity Advisor
    Community Advisor
    February 19, 2026

    Clarifying to make sure I'm understanding correctly - you’ve built Queue Topics/Routing Rules into your project/project templates and set them up to match the same naming and routing as your free-standing request queues available in the Requests area? 

    Then once your people go into an ordinary project and submit a Request, you’re expecting to be able to go to the ‘Requests’ pane and see them there? If so, that feature doesn’t work that way. Requests submitted in a project queue live within that project and don’t show up in the Requests area.

    You COULD alter your project-level routing rules to route to your request queue project though. I haven’t specifically tested to see if routing rules set-up that way show in the requests lists, but it makes sense to me that they would.

     

    https://experienceleague.adobe.com/en/docs/workfront/using/manage-work/requests/create-and-manage-request-queues/create-routing-rules

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    DawnmarieDAuthor
    Level 5
    February 19, 2026

    Thank you for your response. I understand the concept that the request lives with the Project if it is created within the project (and that is after all what we want) but I’m not clear on why if it is a request it doesn’t show on the widget or request list. It is still a request and uses the same custom form etc. The only difference is the project where it lives.
    The permissions we have set up to the Routing (Landing) project for a request queue will not allow to add an embedded request. It was certainly worth trying.
     

    Thank you again for your time.

    Dawnmarie

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