Email Notification not being received by all project members | Community
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PeteFl1
August 6, 2024
Question

Email Notification not being received by all project members

  • August 6, 2024
  • 3 replies
  • 1438 views

I have project notification settings set as below:

 

Information about projects I'm On > Issue Add to Project Team

 

When an issue is added to a particular project, not all team members ion that project are receiving the email notification (including me and I am admin). 

 

Other email notifications come through, and if i add an issue i do get the request added notification, I just do not get the new issue notification if someone else does. I can not for the life of me understand why some team members get this message and others do not when all settings appear to be the same.

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3 replies

KatherineLa
Community Advisor
KatherineLaCommunity Advisor
Community Advisor
August 6, 2024

I had that create confusion with a team who didn't realize some of them had their alerts set for instant and some set for daily digests. When the people with the instant alerts get the email, only the people who also have the instant alert set will be listed in the distribution list. That led them to think people were being left off the list, but they were really just getting a consolidated email later. 

Richard_Carlson
Community Advisor
Richard_CarlsonCommunity Advisor
Community Advisor
August 6, 2024

Echoing this statement, I would encourage the users to take a look at their individual notification preferences

KellieGardner
Community Advisor and Adobe Champion
KellieGardnerCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
August 6, 2024

Sometimes resetting the notification will help. You can try turning it off and then on again for the group or system. 

 

Also, make sure the project isn't in planning. It won't send notifications for projects in planning.

    Madalyn_Destafney
    Community Advisor
    Madalyn_DestafneyCommunity Advisor
    Community Advisor
    August 6, 2024

    In addition to everyone's thoughts - ask if they have an email rule putting the notifications elsewhere. Or maybe they have an email rule for WF notifications to automatically go to their Trash (I've seen it happen!).

    If this helped you, please mark correct to help others : )
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