Email intake: formatting in body of email lost

Question

For email intake to a request queue:If there is formatting in the body of the email it's being lost when it loads to Workfront. I tested bold, italic and underline and the text all loaded as regular text. Is this the expected behaviour as the body of the email becomes the description which doesn't allow formatted text?  Is there any way around this?

IvanBebek-iX · Answer

Hi @charlieham ,

Per official documentation https://experienceleague.adobe.com/en/docs/workfront/using/manage-work/requests/create-requests/create-submit-requests#create-requests-by-emailing-into-workfront this is working as intended.

NOTE
HTML formatting is stripped when the request enters Workfront, but signatures and existing Reply-to thread contents are not stripped and appear in the request description.

As far as I know there is no way around this. Maybe it would be the best to open a ticket to the official support and ask them if there is a way around this limitation.

Best regards,
Ivan

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