email address updates when company migrates to new company | Community
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jwc7
October 16, 2023
Question

email address updates when company migrates to new company

  • October 16, 2023
  • 1 reply
  • 592 views

My company is migrating to a new company. Our email addresses are changing.

Does Workfront automatically update the email address if SSO is being used or does the SysAdmin need to update the email address?

Thank you.

JoAnn

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1 reply

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Community Advisor
Sheri_WhittenCommunity Advisor
Community Advisor
October 26, 2023

When I have users log in with their SSO credentials and they have a new email address, the email would automatically update, but they got a new generic account auto-provisioned. I have to manually find their old user ID to update with their new email, then remove the duplicate auto-provisioned account. That's fine for a couple here and there, but for a bulk change like you mentioned I would suggest opening a support ticket for help in planning that migration.

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